WildTornado Casino Privacy Policy

At Wild Tornado, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services at wildtornado.casino. By accessing or registering an account with WildTornado Casino, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions.

1. Who We Are

Our Wild Tornado platform is operated by Novatrix SRL, a company incorporated in Costa Rica (Registration No. 3-102-893958), with its registered address at Cartago, Oreamuno, Potrero Cerrado, 30703, Costa Rica. We are licensed and regulated by the Tobique Gaming Commission under License No. 0000002. Here at WildTornado Casino, we are committed to maintaining the highest standards of data protection in accordance with applicable privacy laws and regulatory requirements.

2. Information We Collect

When you interact with our Wild Tornado online casino, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and account credentials
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address documentation

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers)
• Deposit and withdrawal history
• Transaction amounts, currencies, and timestamps
• Information related to cryptocurrency transactions (BTC, ETH, LTC, and others)

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and mobile platform data (iOS/Android)
• Pages visited, session duration, and navigation patterns
• Log-in times, WildTornado login activity, and access records
• Game activity, betting history, and bonus usage

2.4 Communications Data

• Messages sent through our 24/7 live chat
• Email correspondence with our support team at support@wildtornado.casino
• Complaints submitted to complaints@wildtornado.casino
• Responses to surveys or promotional communications

3. How We Use Your Information

At WildTornado Casino, we use the data we collect for specific, legitimate purposes. We do not use your personal information for any purpose incompatible with those described below:

• Account management: We use your registration data to create and maintain your Wild Tornado Casino account, verify your identity, and process your wild tornado casino login requests.
• Payment processing: We use financial data to handle deposits and withdrawals securely across all supported payment methods.
• Legal compliance: We are required to verify your identity, conduct anti-money laundering (AML) checks, and adhere to Know Your Customer (KYC) obligations under our gaming licence.
• Responsible gambling: We monitor gaming behaviour to identify potential problem gambling and enforce self-exclusion or account limits where appropriate.
• Promotions and bonuses: We use your data to apply eligible offers, including wild tornado no deposit bonus codes, welcome pack bonuses, Tornado Boxes, and VIP Club rewards.
• Customer support: We use communication records to resolve your queries and improve our service quality.
• Security and fraud prevention: We analyse technical data to detect suspicious activity and protect our platform.
• Service improvement: We use usage data to enhance the wildtornado casino experience across desktop and mobile platforms.

4. Legal Basis for Processing

Our Wild Tornado data processing activities are carried out on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under your account agreement.
• Legal obligation: We are required to process certain data to comply with licensing conditions, AML laws, and gaming regulations.
• Legitimate interests: We process data to maintain platform security, prevent fraud, and improve our services.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw it at any time by contacting us.

5. Sharing Your Information

We at WildTornado Casino do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We share data with trusted partners who assist us in operating our platform, including payment processors, identity verification services, and game providers such as Evolution, Pragmatic Play, and NetEnt.
• Regulatory authorities: We may disclose your information to the Tobique Gaming Commission or other competent authorities when legally required.
• Dispute resolution: In the event of a complaint, relevant data may be shared with our approved Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com.
• Legal proceedings: We may disclose information to law enforcement or legal representatives where required by applicable law.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. At Wild Tornado, we typically retain account and transaction records for a minimum of five (5) years following account closure, in accordance with AML and gaming licence requirements. After this period, we securely delete or anonymise your data.

7. Cookies and Tracking Technologies

Our WildTornado Casino website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our Wild Tornado platform. For full details, please refer to our separate Cookie Policy.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data when using our Wild Tornado casino online services:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our support team at support@wildtornado.casino. We will respond to all valid requests within a reasonable timeframe.

9. Security Measures

We at WildTornado Casino implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take all reasonable steps to safeguard your information, no online platform can guarantee absolute security, and you should also take precautions to protect your wildtornado login credentials.

10. International Data Transfers

As an international online casino operating from Costa Rica and serving players across multiple regions including Australia and Europe, our Wild Tornado platform may transfer your personal data across international borders. We ensure that all such transfers are subject to appropriate safeguards and comply with applicable data protection standards.

11. Children's Privacy

Our WildTornado Casino services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the relevant account.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our Wild Tornado website. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at WildTornado Casino, please contact us using the details below:

• General support: support@wildtornado.casino
• Complaints: complaints@wildtornado.casino
• Dispute resolution (EGIS): disputes@egis-adr.com
• Registered operator: Novatrix SRL, Cartago, Oreamuno, Potrero Cerrado, 30703, Costa Rica

We are committed to addressing your privacy concerns promptly and transparently. Thank you for choosing Wild Tornado Casino — we value your trust and take every measure to protect your personal information.